Answers to Common Questions : The following products DXF, EPS,PDF,SVG and PNG (high quality at 300 dpi with transparent background)cannot be exchanged or returned. HOW CAN I DISCOVER IF MY CUTTING SOFTWARE AND MACHINE WORK WITH YOUR FILES? WHAT IS THE POSSIBLE REFUND FOR DIGITAL DESIGNS? Item returns are not feasible because the items are digital in nature. As a result, we are unable to provide refunds. However, if you have any problems with your order, please get in touch with us, and we'll do our best to ensure that you receive a graphic that you love. HOW CAN I DISCOVER IF MY CUTTING SOFTWARE AND MACHINE WORK WITH YOUR FILES? Please make sure to find out what kinds of files (if any) your specific cutting machine software can open before making a purchase. I advise getting in touch with the manufacturer's customer care if you have any questions.