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Frequently Asked Questions
I'm having trouble downloading my files
If nothing happens when you click the download links, it's possible that there's an issue with your web browser. Please disable any non-standard add-ons like ad blockers or toolbars that you've installed and try again. If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can't open the file, please contact us via email handmadefrompaper.papersoulgmail.com
Do you have instructions for assembly?
Yes, we do. You can find the link to the tutorial video in the description of the item. It's also in the download files.
How can I return an item?
We don't accept returns, exchanges, or cancellations. But please contact us if you have any problems with your order.
I only received a ZIP file. How can I get SVG, PDF, PNG files?
The SVG, PDF, and PNG files are in that ZIP file. To have these files, you need to extract a ZIP file. Here is the tutorial video for extracting files: https://www.youtube.com/watch?v=HLBSS3JjAh0
When can I get my order?
Firstly, please note we just sell digital download files, not physical items. So, there are no physical items transferred to you. The digital download files will be delivered to your email after your purchase