In addition to email, your order file(s) can always be found on Etsy > Your Account > Purchases And Reviews > Purchases > Download Files An article for help: www.etsy.com/help/article/3949 IS REFUND POSSIBLE FOR DIGITAL DESIGNS? Due to the digital nature of the items, it’s not possible to have the product returned. Therefore, we’re unable to offer refunds. But please contact us if you have any issues with your order, and we will work to make sure you have a graphic that you are happy with :) HOW DO I KNOW IF YOUR FILES WORK WITH MY CUTTING SOFTWARE AND MACHINE? Before purchasing, please make sure to research what types of files (if any) your particular cutting machine software is compatible with. If you are unsure, I recommend contacting the manufacturer's customer service and inquiring about your program's capabilities. HOW DO I KNOW IF YOUR FILES WORK WITH MY CUTTING SOFTWARE AND MACHINE? Before purchasing, please make sure to research what types of